Our extensive range of home supplies is curated with quality and functionality in mind, ensuring your living space is both beautiful and practical.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items may be exempt from being returned, including those that are marked as final sale or non-returnable. If you are unsure whether your item is eligible for return, please contact us for clarification.
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 2-3 business days with further instructions on how to proceed with the return.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear in your account.
We do not offer direct exchanges. If you would like to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return request process outlined above to initiate your return, and then you can place a new order through our website.
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving your order.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with ecohavenworld.com is satisfactory. Thank you for shopping with us!
Our extensive range of home supplies is curated with quality and functionality in mind, ensuring your living space is both beautiful and practical.